Terms and Conditions

Ordering
All orders placed will be submitted through a Distributor B2B Portal. Access will be provided upon approval for your first order. An admin fee of $25 may be charged if orders are not submitted through the portal.

Minimum Orders
We do not have a minimum order for established distributors.

Prices
Every effort is made to notify customers of a price change. However, prices are subject to change at any time.

Freight
All shipments are F.O.B. Reach Higher Ground, Inc. Castle Rock Colorado unless otherwise specified.

Shipment
RHG uses FedEx for small parcels and shops the best rate amongst several carriers for LTL shipments.

Terms
Terms of payment on open accounts are net 30 days from the date of the invoice unless otherwise stated and mutually agreed upon by both parties. Terms will only be issued to companies who reside in the United States of America. Orders will not be shipped if any account is past due.

Domestic Customer
Payment is due within thirty (30) days from the date of invoice with prior credit approval. Otherwise, payments are due before shipment.
A deposit may be required for custom orders.

International Customer
All payments due are in US dollars and must be made in advance by credit card or wire transfer.
A deposit may be required for custom orders.

Changes to Orders
Once your order acknowledgment email has been sent with your estimated shipping time frame, there cannot be any product changes to your order. If you need additional items, you’re welcome to submit a new order and we will do our best to ship it all together.

Dock Fee
Any/All will-call orders not picked up within 5 business days of being ready will be billed $30 per day after the 5th day.

Cancelling of Orders
Orders canceled after having been processed may be subject to a 20% cancellation fee.

Damages/Missing Items
Any/all order discrepancies must be reported to RHG within 10 business days of receiving the order.

Returns
All returns must include a copy of the original invoice or packing slip and an RMA number.

Restock
A minimum restocking fee of 15% may be assessed on all returned goods.

Minimum Advertised Price
The minimum advertised price shall be no less than 8% off LIST PRICE. Should RHG find a violation of this policy and changes are not made to come back into compliance, the distributor could lose distribution privileges.

Warranties
RHG warrants that the material will conform to the description contained in the applicable specifications. RHG makes no warranty expressed or implied, of merchantability or fitness for a particular use.
RHG's liability for breach of warranty is limited solely to the supply or repair or replacement of materials and RHG shall not be held liable for consequential or incidental damages resulting to the buyer or others from the furnishing or use of materials said to be defective.

Policy
These terms and conditions may be superseded by specific provisions provided by RHG. However, should any of these terms and conditions be contrary to or inconsistent with any terms and conditions contained in any purchase order
form or other document between RHG and the buyer, which is prepared by the buyer and whenever executed, the provisions hereof shall be controlling and shall supersede the conflicting terms and conditions which are contained in
such other documents.