Terms and Conditions

Ordering
All orders placed will be submitted through a Distributor B2B Portal. Access will be provided upon approval for your first order. An admin fee of $25 may be charged if orders are not submitted through the portal.

Minimum Orders
Orders placed on the portal must be a minimum of $100.

Prices
Every effort is made to notify customers of a price change. However, prices are subject to change at any time.

Freight
All shipments are F.O.B. Reach Higher Ground, Inc., Castle Rock, Colorado, unless otherwise specified.

Shipment
RHG uses FedEx for small parcels and shops for the best rate amongst several carriers for LTL shipments.

Terms
Terms of payment on open accounts are net 30 days from the date of the invoice unless otherwise stated and mutually agreed upon by both parties. Terms will only be issued to companies that reside in the United States of America. Orders will not be shipped if any account is past due.

Domestic Customer
Payment is due within thirty (30) days from the date of invoice with prior credit approval. Otherwise, payments are due before shipment.
A deposit may be required for custom orders.

International Customer
All payments due are in US dollars and must be made in advance by credit card or wire transfer.
A deposit may be required for custom orders.

Changes to Orders
Once your order acknowledgment email has been sent with your estimated shipping time frame, there cannot be any product changes to your order. If you need additional items, you’re welcome to submit a new order, and we will do our best to ship it all together.

Dock Fee
Any/All will-call orders not picked up within 5 business days of being ready will be billed $30 per day after the 5th day.

Cancellation of Orders
Orders canceled after having been processed may be subject to a 20% cancellation fee.

Damages/Missing Items
Any/all order discrepancies must be reported to RHG within 10 business days of receiving the order.

Returns
All returns must include a copy of the original invoice or packing slip and an RMA number.

Restock
A minimum restocking fee of 15% may be assessed on all returned goods.

Minimum Advertised Price
The minimum advertised price shall be no more than 8% off LIST PRICE. Should RHG find a violation of this policy and changes are not made to come back into compliance, the distributor could lose distribution privileges.

Warranties
RHG warrants that the material will conform to the description contained in the applicable specifications. RHG makes no warranty expressed or implied, of merchantability or fitness for a particular use.
RHG's liability for breach of warranty is limited solely to the supply or repair or replacement of materials and RHG shall not be held liable for consequential or incidental damages resulting to the buyer or others from the furnishing or use of materials said to be defective.

Policy
These terms and conditions may be superseded by specific provisions provided by RHG. However, should any of these terms and conditions be contrary to or inconsistent with any terms and conditions contained in any purchase order
form or other document between RHG and the buyer, which is prepared by the buyer and whenever executed, the provisions hereof shall be controlling and shall supersede the conflicting terms and conditions which are contained in
such other documents.

Payment Terms & Late Fee Policy

Effective Date: December 1, 2025

1. Standard Payment Terms

All business accounts are established with payment terms specified in writing. Payment is due in full within the stated terms of the invoice date.

2. Late Payment Fee

Beginning December 1, 2025, a late fee of 2% per month will be applied to all past due balances, with a minimum charge of $20 per invoice. Late fees will continue to accrue monthly until the outstanding balance is paid in full.

3. Adjustment of Payment Terms

If an account becomes past due more than once, Tucker® reserves the right to adjust payment terms as follows:

• First Occurrence: Account payment terms may be adjusted. For example, if you originally had terms of “Net 30” they may be adjusted to “Net 15”.

• Continued Late Payments: Account terms may be changed to “Due Before Shipment.”

Reinstatement of standard terms will be considered only after the account has maintained a consistent on-time payment history.

4. Account Suspension

Reach Higher Ground, Inc., dba RHG Products Co. | Tucker® reserves the right to pause shipments or new orders on any account with an outstanding past due balance until payment is received in full.

5. Communication

Customers will be notified of any changes to account status or terms via email. If you have any questions regarding your account or payments, please contact your sales representative.

Alex Brunner 720-277-3334
Cody Downs 720-277-3372

6. Discount Adjustment

Reach Higher Ground, Inc., dba RHG Products Co. | Tucker®, reserves the right to reduce or revoke any account-specific discounts if timely payment is not maintained.